How Can We Help You?

Our process is simple: First, you complete a comprehensive beauty profile covering your skin type, concerns, goals, and preferences. Our expert team analyses your profile and curates personalised product recommendations specifically for you. You'll receive detailed information about each product, including usage tips and expected results.

Creating your beauty profile and receiving initial recommendations is completely free. We offer various subscription tiers for ongoing support, exclusive product access, and continuous routine updates. You're never obligated to purchase anything - our goal is to help you make informed decisions about your skincare.

Unlike generic beauty quizzes, Mersonal provides genuinely personalised recommendations based on your unique skin profile. Our team includes certified skincare professionals and beauty experts who carefully analyse each profile. We focus on products that actually work for your specific needs, not just popular trends or sponsored items.

Most people begin seeing improvements within 4-6 weeks of following their personalised routine. However, skincare is a journey - significant transformations typically occur over 2-3 months as your skin adjusts to beneficial ingredients and proper care. We provide ongoing support to track your progress and adjust recommendations as needed.

Absolutely! Skin changes, and what works today might need adjustment tomorrow. You can update your beauty profile anytime, and our experts will provide fresh recommendations. We encourage you to reach out if you're not seeing expected results - we're here to help you succeed.

We partner with trusted retailers and brands, including Pippa of London, to offer you the best products. While we don't maintain our own inventory, we provide direct links to purchase recommended items. This allows us to remain unbiased and focus solely on what's best for your skin, not what's most profitable for us.

Your privacy is our priority. We use industry-standard encryption to protect your personal data and beauty profile information. We never sell your information to third parties. For more details, please review our Privacy Policy.

We specialize in helping people with all skin types, including sensitive, acne-prone, rosacea, eczema, and other challenging conditions. Our recommendations always consider your specific sensitivities and concerns. For severe skin conditions, we recommend consulting with a dermatologist alongside using our service.